Refund Policy

Last updated November 13, 2026

This policy covers tickets bought on Top Row Films, run by .Wav Digital Media LLC. A full refund means everything you paid: the ticket, the data fee and the service fee.

If a screening fails on our end: automatic full refund

If the screening can't start, or stops for more than 15 minutes and can't be brought back, because of Top Row Films, every ticket is refunded in full. You don't need to ask. We send the refunds within 2 business days of the screening.

"Our end" means the Top Row Films website, theater, streaming servers or payments. It also includes screenings where our staff run the stream. The host is not charged for refunds caused by our failure.

If the host cancels: automatic full refund

When a host cancels a screening, sales stop and every ticket is refunded in full, automatically.

If the host's own setup has trouble

Most screenings are streamed from the host's computer. If the host's computer or internet causes the problem, the host decides on refunds. Email us at hello@toprowfilms.com and we'll help you reach them.

If you couldn't get in

If you couldn't get into a screening you paid for, email us within 7 days with your name and the screening. We review every request. Tickets aren't refunded just because you can't make it, unless the host chooses to.

Pro and Premiere memberships

Memberships renew monthly. Cancel any time from My account and you keep access until the end of the month you paid for. We don't refund partial months, except where the law requires it or you were charged by mistake.

How refunds arrive

Refunds go back to the card you paid with. Your bank usually shows them in 5 to 10 business days.

Questions: hello@toprowfilms.com. See also our Terms of Use and Privacy Policy.